Shipping Policy — Pick A Pouch (Pty) Ltd

Order Processing Time

All orders are processed and dispatched within 1–2 business days of payment confirmation. Custom-printed pouches and bulk orders may require additional processing time — you will be notified by email if your order will take longer than the standard timeframe.

Orders are not processed, packed, or shipped on weekends or South African public holidays.

Delivery Areas

We currently ship to addresses within South Africa only. We do not offer international shipping at this time.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery address, parcel weight, and dimensions.

Delivery Options

Standard Courier (Main Centres)    2–4 business days    Calculated at checkout
Standard Courier (Outlying Areas)    3–7 business days    Calculated at checkout
Collection (Wadeville, Gauteng)    Available same/next business day    Free

Delivery times are estimates provided by our courier partners and begin from the date of dispatch, not the date of order. Delays may occur due to courier volumes, weather, or circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and courier link so you can follow your parcel's progress.

Local Collection

Customers are welcome to collect orders directly from our Wadeville, Gauteng facility. Please select "Local Collection" at checkout and wait for confirmation that your order is ready before arriving.

Shipping Costs on Bulk & Freight Orders

Due to the size and weight of bulk packaging orders, freight shipping may be required. In these cases, our team will contact you directly with a shipping quote before your order is dispatched.

Incorrect Address / Failed Delivery

Please double-check your delivery address at checkout. Pick A Pouch is not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer. Re-delivery of returned parcels may incur an additional shipping fee.

Damaged or Lost Parcels

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at info@pickapouch.co.za within 5–15 working days of the expected delivery date so we can investigate with our courier partner and arrange a resolution.

Questions?

For any shipping-related questions, reach out to us at info@pickapouch.co.za or via the contact form on www.pickapouch.co.za.